Terms & Conditions

Welcome to Parents of Paws Designs! By accessing and using our website, you agree to the following terms and conditions. Please read them carefully.

1. Custom Orders & Processing Time

At Parents of Paws Designs, we specialise in custom and made-to-order products, created just for you and your furry family. To provide full personalization, we source specific materials as orders come in.

  • Orders can take up to 3 weeks to be made and shipped, depending on material availability and current production queue.

  • If your order is expected to take longer, we will contact you directly.

  • We pride ourselves on open and honest communication with our customers every step of the way.

2. Shipping & Delivery

Once your order has been shipped, Parents of Paws Designs is not responsible for delays caused by Australia Post or other courier services. Our responsibility ends once the package leaves our premises.

Please note:

  • All orders come with tracking

  • Delivery timeframes are estimates only

  • We cannot control or guarantee delivery dates once items are with the carrier

  • For shipping issues, we recommend contacting the courier directly with your tracking information

3. Product Accuracy

We do our best to accurately represent all products through descriptions and images. As our items are handcrafted or digitally designed, minor variations may occur, making each piece unique.

4. Intellectual Property

All designs, images, and content on this site are the intellectual property of Parents of Paws Designs. These may not be copied, distributed, or reproduced without written consent.

5. Pricing & Payment

  • All prices are listed in AUD and include GST unless otherwise stated

  • Payment must be made in full at the time of purchase

  • We accept Apple Pay, Debit/Credit cards, Paypal, Afterpay & Klarna

6. Returns & Exchanges

  • Custom or personalized products are non-refundable unless faulty

  • Standard products may be returned within 7 days if unused and in original condition (return shipping is the customer’s responsibility)

  • Faulty items must be reported within 2 days of receipt, with proof of the defect

7. Liability

To the fullest extent permitted by law, Parents of Paws Designs is not liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

8. Privacy

Your personal information is collected and used in accordance with our Privacy Policy.

9. Contact

If you have any questions about these terms, please contact us at:
Email: hello@parentsofpawsdesigns.com